Mosaic

Mosaic User Satisfaction Survey
2022-23 Results

Written by Rebecca Smith, Business Growth Manager
September 2023

(Image credit: Gerd Altmann)

The results are in from our latest user satisfaction survey and we are thrilled to share what our users had to say about their experiences using the Mosaic platform for initial teacher education and its impact on their roles.

Surveys were sent to: trainees (pre-service teachers); mentors (based in the placement schools); and course provider staff (e.g. directors, administrators, tutors, course leads, etc.). Whilst each group typically use Mosaic in different ways, they are all working towards a shared goal – the positive progression of each initial teacher trainee to become a qualified, confident and successful teacher.

We want Mosaic to help make these journeys as streamlined and as effective as possible: to cutdown on unnecessary workload; to encourage highly reflective critical practice; to strengthen high quality mentoring and coaching; and to ultimately facilitate a shared understanding of the course curriculum, trainee progress and their route to success.

The analysis focuses on some key impact and customer experience metrics, including both quantitative and qualitative responses.

We are extremely grateful to all respondents and are delighted to see some really positive results and some great insights into what we can also do better!

What our users said:

Shared understanding

ITE Providers

9/10 reported that Mosaic helped ensure a shared understanding of their curriculum.

Trainees

8/10 reported that Mosaic helped them to understand their course curriculum.

Mentors

7/10 reported that Mosaic helped them to understand the ITE provider’s course curriculum.

Over 80% of trainees also reported that Mosaic helped them to understand their training providers’ expectations of them, what they should be focusing on each week and how they were developing as a trainee.

“It has enabled us to share the curriculum which wasn't possible with our previous platform.”
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Angela
Deputy Director
Mosaic has been helpful in guiding my training, and also being able to address the standards to the work I’m doing now has given me a deeper understanding of the standards and curriculum."
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Bodi Smith
Trainee, AIS
“It was easy to understand the trainee's full journey as we had access to previous observations in previous settings."
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Abigail
Mentor

Mentoring effectiveness

Mosaic helped improve the effectiveness of mentoring / tutoring for 73% of mentors / instructors with their trainees.

Mosaic helped improve consistency and quality in mentoring according to 78% and 67% of ITE provider respondents respectively.

“During mentor meetings it was really useful to have their {the trainee's} reflection boxes to be able to read over prior to meeting with them. It meant I could plan the meeting more effectively.”
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Mentor
“Made professional dialogue with my student clearer and more precise".
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Lucy
Mentor
“It has solved a number of problems and challenges we faced with regards to quality assuring the mentoring and trainee experience across our placement schools.”
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Sophie
Director
Mid Essex ITT

Ease of use

Mosaic is easy to use according to 100% of customer (ITE provider), 87% of trainee and 81% of mentor / instructor respondents.

“It was incredibly easy to use and navigate.”
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Sophie Brennan
Class Based Mentor
Exceed SCITT
“As someone who is not hugely confident with technology, it is a very user friendly platform and easy to navigate and understand.”
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Amy
Personal Tutor
“It is easy to find the information - swapping from one trainee to another (2nd placement) was straightforward.”
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Heather
Mentor
“Easier to monitor trainee progress and mentors.”
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Jane Adamson
Programme Leader
North Essex Teacher Training

“It was really easy to use and navigate.”
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Amandeep Boparai
Trainee
Exceed SCITT
“The system was straight forward to use and I could easily find any information I need to support my SCITT student.”
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Mentor

Workload

ITE provider respondents reported that Mosaic helped reduce staff workload.

Mentor / instructor respondents (excluding those new to the role) reported that Mosaic helped reduce their workload.

“Very user friendly and saved time.”
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Kate
School Partnership Lead
What do you like most about Mosaic?
“Workload reduced”
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Mentor
“Reduced time spent writing reports."
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Sue
Mentor
“The information for the trainees you are working with is all in one place, reducing paperwork."
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Matt
Mentor
I have limited time, so Mosaic has allowed my mentee and I to complete tasks quickly.
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Mentor
"I think Mosaic is a highly effective platform for ITT and supports in streamlining all of the tasks that are required to be completed, helping to save time completing administrative tasks.
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Nishka
Trainee
GLF SCITT
"Very clear and easy to use - saves a lot of time!"
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Mentor

Platform Quality

“It enables all our school staff to access one platform easily, without any tricky IT issues.”
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Sophie
Director
Mid Essex ITT
“Knowing my documents won’t be lost because they are secure in the cloud is a big move I truly appreciate.”
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Nicholas
Trainee
University of Warwick
“A constantly growing system that looks to fit with the current trends and framework of ITT, an intuitive GUI which offers providers flexibility and the ability to improve communication between all stakeholders.”
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Deputy Director
“Fast, efficient, easy way of storing things."
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Mentor

Monitoring / Progress tracking

“It’s been a great way to clearly see my progress and store all documentation.”
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Ripley SCITT
Trainee
It has helped with monitoring purposes especially with end of placement forms."
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ITE Provider
“It makes things easy to access and to find required information to monitor the progress of Trainees.”
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Mentor
“Easier to monitor trainee progress and mentors.”
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Jane Adamson
Programme Leader
North Essex Teacher Training
“It was an easy and effective way to monitor my trainee's progress throughout the programme whilst I was mentoring them.”
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Mentor
“It’s very easy to navigate and it’s super helpful with tracking my progress.”
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Bodi Smith
Trainee
AIS

Customer Support

“Personalised support and quick responses to issues.
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Partnership Leader
Plymouth Marjon University
“Your customer service is fantastic along with communication.
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Julie
Strategic Director
Essex Primary SCITT
“Fantastic customer service from a friendly, responsive team!”
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Sophie
Director
Mid Essex ITT
How does Mosaic provide most value?
“Responsive support and guidance on how we can improve what we put on the platform.”
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Jeanette Taylor
Operational Lead, North Lincolnshire SCITT Partnership
“The quick response from IT support when I had issues with uploading certain documents was really fast and effective."
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Heather,
Trainee
Prestolee SCITT
“I have always found the support from Paul and his team very quick and has helped me to resolve any issues for myself or trainees, very promptly.
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Susie
Personal Tutor
“I truly appreciate our engagement with the team at Mosaic. We feel that our feedback is heard and listened to.
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Paul Ivey
Professional Tutor / Admin

Sustainability

“Simple, effective and saves paper!”
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Jessie
Trainee
Havering Teacher Training Programme
“It cut out the need for pieces of paper and
meant everything was in one place."
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Jessie
Mentor
“Modernised the course, no paperwork."
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Mentor
“There is not a need to email or print resources (making our programme greener) :)”
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Julie Gariazzo
Strategic Director
Essex Primary SCITT

Overall Satisfaction

88% of trainee and 80% of mentor/ instructor respondents rated their overall experience of using Mosaic as ‘Excellent’ or ‘Good’.

“ It has solved a number of problems and challenges we faced with regards to quality assuring the mentoring and trainee experience across our placement schools.
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Sophie
Director
Mid Essex ITT
“Thanks for providing an excellent platform.”
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Helen
Personal Tutor
Overall Mosaic has increased productivity and made tasks much simpler.
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Imran
Mentor / Instructor
“Everything was great.”
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Andreea
Trainee, HTTP
“The platform's well-designed progression system is another highlight. Mosaic offers a clear and logical pathway, guiding learners through each level of the qualification seamlessly.
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Sophie
Trainee
Best Practice Network
“Mosaic has enabled me to have everything relevant to my teacher training in one place. Great to refer back to and store work, certificates, resources etc.
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Linzi
Trainee
Prestolee Academy Trust SCITT

Recommendations >> Improvements

We are on a mission to deliver the best user experience possible and welcome all the really positive feedback on what Mosaic does well, together with the constructive feedback on how we can further improve our platform and services.  

Please find below some of the key enhancement areas we have identified from the survey feedback and how we are taking forward recommendations for improvement:

Saving work

“Sometimes I would forget to click save and then it would delete things (auto save would be good).”
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Emily
Mentor
“I would like an automatic save feature - several times I just shut it down, forgetting to save first and lost work.”
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Sarah
Mentor
Exceed SCITT

Prompts to save updates have been added in more places on Mosaic and will now appear in all new features by default.

Navigation

“'The structure of the platform needs to be simplified to ensure it is easier to find content.”
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Mentor
“Sometimes difficult to find specific course content due to so many tabs.”
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Trainee

Navigation improvements are already in motion with more coming to make it easier to know what to do at a glance. For example, just this week we released Global Search for trainees, allowing admins to now search across Cohorts to find a specific trainee. 

Additionally, navigation menus have been reorganised and simplified – now split into three core areas for trainees – Course, Development and Review

Files

"{If there was one new feature I could suggest it would be a} search bar - sometimes I couldn’t find my document I wanted - a search bar for the key words would be really helpful.”
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Kate
Trainee, Plymouth Marjon University
“Would be easier if trainees could upload files to specific areas rather than one general 'files' area to sort through.”
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Holly
Mentor

The Files area now has breadcrumbs to make it easier to navigate and we have also introduced alternative locations for file upload, e.g. Course Activities. In fact, we recommend using the Files area only when none of the other areas are appropriate.

Tip: OneDrive or Google Drive are typically integrated with Mosaic, automatically syncing documents saved in Mosaic with those in a trainee’s OneDrive or Google Drive and vice versa, and allow for key word searches across files.

Course activities

“Would like a way of setting assignments that can be marked.”
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Joanna Jones
Director of ITT
George Abbot
If there was one new feature you could suggest, what would it be?
“More flexibility in where and in what format you can upload content.”
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Trainee
GLF

Course Activities is a new feature now live with flexible assignments for trainees (e.g. anything from a short reflective task to an extended project), with tools to ask trainees to feedback in multiple ways, easy engagement monitoring and a built-in review process to feedback to trainees and provide grading. Trainees can upload their documents directly into the course activity.

Notifications

“For Mosaic to be even better it would be great if email notifications were sent out to mentors and trainees when course actions/targets are set. And that trainees were informed when an 'announcement' was made.”
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Sarah
Programme Lead & Professional Tutor,
CLF SCITT
“Notifications when work is uploaded”
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Amanda
Mentor / Instructor
{If there was one new feature I could suggest it would be} “Notifications alerts to remind me of upcoming important things that need completing.”
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Trainee

Watch this space – we will be building out the infrastructure to support a live notifications system that will support many types of notifications for different users.

Tip: Already you can automate reminder emails for all your review points and use Training Plan to ensure trainees know exactly what’s required of them week-to-week.

Mentor Training

“The new ITT framework is going to create a greater need for Mentor training. Our current use of Mosaic has been more for the benefit of Trainees than mentors with the Mentors mainly using it to set targets or complete review points. Having a place to hold an effective Mentor training programme would be beneficial.”
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Deputy Director
If there was one new feature you could suggest, what would it be?
“More training and clear expectations for mentor teachers.”
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Mentor

We have recently launched our newest core feature – Mentor Training, which lets providers curate their own mentor training modules, define competency frameworks, embed external videos/links and monitor engagement. So mentors can now access their training and engage with their trainees all in the same place.

Do you think Mosaic could help your ITE provision?

Mosaic is designed with blended and remote learning in mind, to help align centre-based and school-based learning, fostering high-quality mentoring and critical reflective practice. It seeks to facilitate enhanced transparency and drastically cut unnecessary workload associated with monitoring processes and assessment points, through innovative EdTech.

If you would like to take a look at the platform please get in touch.

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